If requested KYC documents are not provided within 30 days, the refund or transaction will not be processed, the account will be closed, and the player forfeits all funds. This decision is final, binding, and not subject to appeal.
“We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction. You agree to provide, in case We…”
Respond immediately to any KYC requests. Failure to provide documents within 30 days results in permanent loss of all account funds with no recourse.












