The operator may restrict communication, downgrade VIP status, or suspend accounts without warning for 'toxic behaviour,' 'verbal abuse,' or 'harassment.' These terms aren't objectively defined and could apply to legitimate complaints.
“All communications between Users and the Company's employees, VIP Managers and support representatives shall be conducted with mutual respect. The Company operates a zero-tolerance policy in respect…”
Keep all interactions with support professional and courteous, even when disputing decisions. Document all communications. If sanctioned for alleged abuse, request the specific messages cited and seek independent review.













